Accessible customer service

Open Training Program

Community

Face-to-Face

Mada Academy

Arabic

25/05/2025

3 hours

No prerequisites

Customer Service Representatives, Employees who are directly in contact with customers, Volunteers

This training session focuses on equipping participants with the necessary skills to provide accessible customer service to diverse individuals, including those with disabilities. The session covers topics such as effective communication strategies, understanding diverse needs, and implementing inclusive practices. It aims to create a welcoming and accommodating environments for all customers, fostering inclusivity and enhancing overall customer satisfaction.

1. Understand the basics and necessary requirements for accessible customer service.
2. Be able to Interact and communicate with individuals with various disabilities.
3. Be able to interact with individuals with disabilities who use assistive technology or require a support person.
4. Provide clear instructions and support for individuals with disabilities facing challenges in accessing institutional programs and services.

1. What the Accessible Customer Service Training Must Cover
2. Serving People with Disabilities
3. Serving People with a Support Person
4. Serving People Who Use Assistive Devices
5. Serving People Who Use Service Animals
6. Serving People with Disabilities – At Home or Over the Phone

D1

Beginner

Mada center

Free

Training coordinator: training@mada.org.qa, Training expert: academy@mada.org.qa