Mada Center in collaboration with the Ministry of Education and Higher Education conducted a training workshop titled “Accessible Customer Service” for 4 customer service employees, totaling 3 training hours.
The workshop covered the role of assistive technology in supporting people with disabilities, including practical training on assistive technology devices, under Competency Area D1 – Disability Awareness and Accessibility, in line with Mada’s ICT Accessibility Competency Framework.